i have us cellular, i was able to get it to format after about 20 try's on my own and just when i was ready to give up it formated

i have no idea if or what i did differently. so i am still going to take it to the store and have evan the tech guy check it out. because with my luck, day 31 it will stop working lol . other than that i love the phone. the only thing i wish is that it had a spot to hold the stylus . but thanks again for your help. and i hope you had an enjoyable easter.